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Health investor awards 2013 winner

Job Details: Operations Manager

  • Specialism:
  • Operational Management
  • Sector:
  • Private Healthcare
  • Salary:
  • up to £75,000 per annum plus car allowance/bonus
  • Job Type:
  • Permanent
  • Location:
  • West Midlands
  • Reference:
  • ZA/18501

Finegreen are recruiting on behalf of a private independent living/care home operator for two Operations Managers. The role is homebased, however you will be expected to work in the Head Office in the West Midlands one day per week and the rest of the week will be spent in various site locations.

My Client is looking to recruit two Operations Managers cover the North and South regions.

The purpose of the role is to lead the operational business in established locations and be responsible for providing excellent financial performance, high quality care, hospitality and customer service in a first-class environment.

The ideal candidate will support the Site Managers in managing all aspects of the established company’s operation in order to meet, or exceed, profit targets whilst delivering high quality care, hospitality and support services to residents in accordance with company standards and in compliance with all regulatory and statutory obligations.

Duties & Responsibilities:

Financial

  • To assist with the preparation of the annual budgets and targets for the villages and to subsequently accept ownership and responsibility for the delivery of trading performance in line with, or in excess of, such budget and targets.
  • To monitor the performance of the established sites through accounting and reporting, including monitoring occupancy levels, fee levels, aged debt and expenditure and agreeing fee rates, payment terms and funding, where appropriate.
  • To identify and develop new opportunities (products and services) to meet or exceed customer satisfaction and improve profitability of individual sites.

 

Operational

  • To drive operating efficiency and effectiveness and contribute to, understand and be familiar with the existing strategy and objectives of the organisation;
  • To be responsible for the delivery of best practice and excellent standards of care and customer service within existing sites;
  • To take responsibility for health and safety requirements and needs within the existing sites and ensure adherence to the appropriate legislation;
  • To ensure that all new policies and directives are successfully implemented within existing sites;
  • To gather and analyse data and use it to plan and manage the business;
  • To carefully monitor competitor activities and make astute decisions as to when to lead and when to follow market shifts;
  • To build relationships with key external stake-holders – including regulators, local authorities, NHS, government, trade bodies, media key identified partners, competitors, in order to drive commercial success.

 

Care and Quality

  • To ensure compliance with all regulatory requirements (including CQC, Health and Safety);
  • To ensure adherence throughout the existing site to all operational, administrative, nursing, care and professional standards to enable residents’ care and social needs to be met at all times;
  • To ensure appropriate clinical governance and internal monthly audits are carried out and appropriate actions taken and any external audits are completed as necessary;
  • To implement the learning from all serious incidents, complaints, relevant clinical audits and residents surveys;
  • To provide incident management support;
  • To ensure concerns raised by staff or residents are listened to, acted upon & escalated as appropriate and ensure feedback is given. 
  • To support, guide and motivate the Managers at existing sites enabling them to maximise performance against key care quality, health and safety and financial targets;
  • To be responsible for the personal development of each of the Managers and support their training and development and that of the Heads of Department and staff;
  • To ensure that all existing sites comply with all relevant people legislation and assist with investigations, disciplinaries, as required.

 

The successful candidate:

Essential

  • Excellent interpersonal, team-working and relationship building skills;
  • Excellent negotiation skills;
  • Excellent organisational and leadership skills;
  • Ability to demonstrate an empathy and caring nature towards those in care, including handling complaints and queries appropriately;
  • Excellent budgeting and financial awareness as well as clear-sighted operational management;
  • Knowledge of legislation and regulation to ensure consistent organisational compliance;
  • Knowledge of similar businesses or relevant transferable skills and knowledge from similar markets;
  • Track record of leading a management team to exceed targeted business results in terms of customer satisfaction, profit and growth;
  • Significant management experience at a senior level in a small/medium sized enterprise;
  • At least 5 years’ experience of line management and at least one senior role in a staff/support function;
  • Substantial experience of customer-centric organisations with highly developed customer-service operations and skills in delivering excellent customer services;
  • Track record of leading a management team to exceed targeted business results in terms of customer satisfaction, profit and growth.

 

Desirable

  • Knowledge and experience of formulating policies and procedures;
  • Knowledge and experience of networking and establishing relationships with health professionals, such as CCGs, GPs, local authority, health authority, etc;
  • A minimum 2:2 degree in any subject or an alternative equivalent health or management-related qualification;
  • NVQ Level 4 – Registered Managers Award or equivalent;
  • Multi-site management experience, preferably in health and social care or related markets;
  • Accomplished in contributing to and delivering business strategy and delivering a step-change in growth.

This will be a permanent post, offering a competitive salary of up to £75,000 per annum, plus car allowance and bonus.

To request a copy of the job description or to schedule a confidential discussion, please email zoe.allen@finegreen.co.uk for further details or contact Zoe Allen  on 0161 416 6086.

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Privacy policy and cookies

This privacy policy, together with our terms of use, sets out how and why we obtain, store and process data that we collect from you, or that has been provided to us by you, via the Finegreen.co.uk website.

We are registered with the Information Commissioner’s Office who are the government body that enforces organisations comply fully with the Data Protection Act 1998 (DPA). This ensures all information provided to us is processed in strict accordance with the DPA policy. Further details of the registration are available at www.dpr.gov.uk.

Scope of this Document

This document details the personally identifiable and sensitive information The Finegreen Group gathers about you from various sources including online, how we use it and why we require it. This document is also applicable to any personally identifiable and sensitive information our business partners may share with us.

This document does not apply to the practices of companies that The Finegreen Group does not own or control or to people The Finegreen Group does not employ or manage.

How we Collect data about you

The Finegreen Group collects personally identifiable information from you in a variety of ways.

Examples are when you engage with, contribute to or use some of the features on our website.

The gathering of this information is essential to enable us to provide you with the necessary level of service. It is possible to use our on-line services without registering, however, the functionality and service we provide is greatly reduced.

In addition, we collect your IP address and use cookies unless you configure your web browser not to accept them. See our cookies policy below for more information on what this means for you.

Collection and Use

When you register with The Finegreen Group we may ask for personal and/or sensitive data (e.g. your name, address, contact details, email, remuneration details, criminal records, personal interests, job requirements (including location, salary sought, job industry, job title) plus any other information you may volunteer to us to be able to use our services effectively.

We may be required by law to collect additional sensitive information – for example, information relating to ethnic origin, religious beliefs and physical and mental health.

By using our www.finegreen.co.uk website, you give your permission to us for collecting and processing personal and sensitive information supplied by you. Here are some of the ways in which your information could be used:

  • To enable us to give you the best service experience.
  • To provide our recruitment and development and consultancy services to you.
  • To improve our quality and customer service.
  • To enable you to submit your CV, apply online for jobs, or to subscribe to alerts.
  • Support any customer requested and/or legal compliance requirements.
  • To send information to prospective employers and clients in connection with the recruitment and development and consultancy process for them to assess your eligibility.
  • To send you information about details of surveys, promotions, offers, networking or client events and general information about the industry sectors or jobs which we think might be of interest to you.
  • To third parties where we have retained them to provide services that you or our clients have requested.
    • Some examples of these are; references, qualifications and criminal reference checking services, verification of the details you have provided from a third party source, psychometric evaluation or skill test, financial payments and information.
  • To regulatory or law enforcement agencies if we believe that we are required by law to disclose it in connection with the detection of crime, the collection of taxes or duties, in order to comply with any applicable law or order of a court of competent jurisdiction, or in connection with legal proceedings.
  • To use your information on an anonymised basis to monitor compliance with our equal opportunities policy.
  • To respond to enquiries, feedback and complaints.
  • We have listed the majority of purposes for how your information will be used but this list in not exhaustive and there might be a purpose not listed above where we will look to get your consent to process, use or disclose your information.

Sharing and Disclosure

The Finegreen Group does not share or rent your personal information with third parties unless: You have specifically consented to allow us to share your personal information with third party organisations. or

We need to share your information in order to provide a product or service you have requested. or

We are required to do so by legal process or in response to a subpoena, court order or other legitimate request by an authority.

We do reserve the right to pass your information on to any third party we deem appropriate. In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms of Use. We may also disclose or access your account if required to do so by law or by any governmental body.

Your Ability to Access and Update your Data

You have total freedom to login and amend any of your details at any time.

You must inform us of any changes to your personal data and we may ask you to verify your identity before carrying out any changes.

You must inform us of any changes to your personal data and we may ask you to verify your identity before carrying out any changes.

A copy of personal information we hold on you is available on request by contacting info@finegreen.co.uk or compliance@finegreen.co.uk. You are also able to amend, change or delete your details from our records in the same way.

We will do our level best to act on your request in the timescale required by applicable data protection laws.

Your Ability to Unsubscribe from our Marketing Services

You may request to unsubscribe from our marketing services at any time.

You can do this in one of two ways:

  1. Click on the unsubscribe link at the bottom of the email communication you receive to instigate our unsubscribe process.
  2. You can email us at info@finegreen.co.uk

Information Retention

We are required by law to hold your information for as long as is necessary to comply with our statutory and contractual obligations and in accordance with our legitimate interests as a data controller.

We will continually strive to ensure that your personal data is maintained and up to date, however, you are obliged to inform us of any and all changes to your personal data in order for us to update or delete your personal data accordingly.

How we collect and aggregate information about visitors to our websites

We also collect information about the use our website to help us continue to provide the best services.

The information that we collate through this method enables us to analyse trends and will not identify an individual.

We may share this kind of aggregate data with selected third parties to assist with these purposes where you have consented to this.

Security

The Finegreen Group protects your personal information using a unique password and login-id. It is your responsibility to safeguard your password and login-id. Do not share this information with anyone.

Where appropriate we may use industry standard SSL encryption for the protection of data transmission.

Changes to this Policy

The Finegreen Group may modify the terms of this Privacy Policy from time to time. If we make a substantial or material change to the way in which we will use your personal data we will contact you by email and prominently post a web page on the The Finegreen Group website detailing the changes.

Further Questions

Should you have any further questions or suggestions you can contact us on info@finegreen.co.uk

Cookies

What are cookies and how do they benefit you?

Cookies are small text files that are placed on your computer or mobile phone when you browse websites so that when you revisit these sites, it can present tailored information to you based on your last visit.

They effectively make your user experience a good experience.

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. For your information, cookies do not harm your system.

How do we use cookies?

Cookies help us:

  • Make our website work efficiently
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Monitor user traffic patterns
  • Understand how our visitors use our website
  • Support our marketing
  • Continually evolve, develop and improve functionality

The cookies we use:

  • Essential
    • These are the essential cookies to enable you to use the site effectively i.e. applying for a job or submitting a CV. Accepting these cookies is a condition of using the site
  • Functionality
    • These cookies help our site remember the choices you made, for example, username, and also help make the most of our enhanced features, such as providing news or updates relevant to you.
  • Performance
    • These cookies help us monitor the performance of our site, providing us with the information to constantly optimise and develop our site, for example site visits or source of visitors to enable you, the user, to receive a good experience.
  • Third Party
    • As you use our site, you will notice that we have content from other sites, for example, Google Maps. We also facilitate the opportunity to engage with us further through social media channels, for example Twitter and LinkedIn. We use third party cookies to help deliver relevant information to you and integrate content with social networks.
  • Google Analytics
    • These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to enhance the performance of our site. The cookies collect information in an anonymous form, including the number of visitors to our site, where visitors have come from and the pages they visited.

What we don’t use cookies for

We don’t use cookies to gather any personal information that could be used to advertise products or services to you on other websites.

Your permission to use cookies

If you adjust the settings on your browser to accept cookies, we take this, and your continued use of our website, to mean that you are happy to have cookies enabled.

Turning cookies off

Please be aware that by not accepting cookies some of the key functions (as identified below) of www.finegreen.co.uk website will not be able accessible:

If you don’t want us to store a cookie on your PC to support an efficient journey on our website, you can switch cookies off by adjusting your browser settings. Each browser acts differently so please check your browsers ‘help’ settings.

Linking to other websites

Please note that clicking on links, banner advertisements or social media feeds may result in your transfer to another website, where data privacy practices may be different to this Privacy Policy.

It is your responsibility to check other website privacy policies to ensure that you are happy for your personal information to be used in accordance with those third party’s privacy policies.

We accept no responsibility for and have no control over third party websites, links, adverts or RSS feeds or information that is submitted or collected by third parties.