Health investor awards 2013 winner

Job Details: Head of Service Delivery

  • Specialism:
  • Strategy & Change
  • Sector:
  • Private Healthcare
  • Salary:
  • Competitive salary depending on experience
  • Job Type:
  • Permanent
  • Location:
  • South East
  • Reference:
  • ZA/18549

Hilton Nursing Partners are an integrated Health and Social Care provider across the South East, specialising in hospital discharge and admission avoidance services. We are a leading organisation recognised for the quality of our care and the services delivered. This recognition has included being a HealthInvestor awards winner in 2016 and finalist in 2017.

We are now looking to appoint a Head of Service Delivery to join our Senior Management Team. Reporting into the CEO this will be a key post in the continued rapid growth of our organisation, responsible for leading the operational teams to deliver innovation and excellence in care for our patients. The Head of Service Delivery will ensure the quality, effectiveness and efficiency of contract delivery.

The post holder will work as part of our Senior Management Team to develop and implement organisational strategies, policies and practices. An important element of this role will be the ongoing management, mentoring and development of managers and supervisors. You will have operational responsibility for all current services and play a key role in the implementation team for new services.

Key Responsibilities:

  • Develop operational systems, processes and policies which are consistent with the innovative nature of Hilton services;
  • Ensure there is a culture of continuous improvement of the service delivery;
  • Work with Service Managers to regularly review the quality, effectiveness and efficiency of service delivery;
  • Support the Head of Healthcare in targeting an outstanding grade in CQC inspection;
  • Ensure that KPIs are achieved;
  • Encourage operational staff to identify new business opportunities through building strong working relationships with health and social care professionals.

The ideal candidate will have a strong background in an operational role within the healthcare sector. You will be an excellent people manager with a hands-on approach and the ability to establish a collaborative and team focused department. You will have outstanding communications skills, ambitions and values that are aligned to our organisation. 


Applications will close on: Sunday, 11 February

Shortlisting interviews will be held on:        Tuesday, 20 February

Final interviews will be held on: Tuesday, 6 March


If you have the skills and experience outlined above and you want to deliver an outstanding service, please contact our organisation’s retained recruitment partner on the details below. Applications are by CV and Covering Letter and should be submitted to The Finegreen Group at:

Finegreen are committed to eliminating discrimination and promoting equality and diversity in its own polices, practices and procedures and in those of their partners. All applicants will be asked to complete an equal opportunities monitoring form.

Apply Add to shortlist Share on Linkedin Share on Facebook

Want more information or not sure if this job is for you?

Why not contact the consultant?

* denotes mandatory field

Scope of this Document

  • This document details the personally identifiable information The Finegreen Group gathers about you online, how we use it and why we require it. This document is also applicable to any personally identifiable information our business partners may share with us.
  • This document does not apply to the practices of companies that The Finegreen Group does not own or control or to people The Finegreen Group does not employ or manage.

Collection and Use

  • The Finegreen Group collects personally identifiable information when you register to use our on-line services. The gathering of this information is essential to enable us to provide you with the necessary level of service. It is possible to use our on-line services without registering, however, the functionality and service we provide is greatly reduced.
  • When you register with The Finegreen Group we may (depending upon which service you register for) ask for one or more of the following fields: your name, email, address, date of birth, gender, education, skills and qualifications, employment history (including remuneration details), references, ethnic origins, criminal records, personal interests, job requirements (including location, salary sought, job industry, job title) plus any other information you may volunteer to us as part of the sign-up process.
  • The Finegreen Group uses the information it gathers about you for two purposes:
    • To provide you with the products and services you request
    • To contact you from time to time about relevant job alerts and new products/services

Sharing and Disclosure

  • The Finegreen Group does not share or rent your personal information with third parties unless:
    • You have specifically consented to allow us to share your personal information with third party organisations. or
    • You are seeking employment with a third-party organisation through the use of our services and for the purpose of evaluating your suitability the third-party organisation requests some or all of the information you have supplied us for this purpose. For the avoidance of doubt, the information we supply any third-party may only be used for the purpose for which it is supplied. or
    • We need to share your information in order to provide a product or service you have requested. or
    • We are required to do so by legal process or in response to a subpoena, court order or other legitimate request by an authority.

Your Ability to Edit your Data

  • You have total freedom to login and amend any of your details at any time, including whether or not you want us to contact you in the future with job alerts or news of new products and services.


  • The Finegreen Group protects your personal information using a unique password and login-id. It is your responsibility to safeguard your password and login-id. Do not share this information with anyone.
  • Where appropriate we may use industry standard SSL encryption for the protection of data transmission.

Changes to this Policy

  • The Finegreen Group may modify the terms of this Privacy Policy from time to time. If we make a substantial or material change to the way in which we will use your personal data we will contact you by email and prominently post a web page on the The Finegreen Group website detailing the changes.

Further Questions

  • Should you have any further questions or suggestions you can contact our Privacy Officer on