We are working with an NHS organisation who are seeking to appoint an Interim Senior Medical Secretary.
This is a role with an ASAP start and will be for 2 months initially with potential to extend.
The role is fully on site in London and experience with DGL and meditech is essential as is previous secretarial experience, ideally this will have been obtained in a healthcare setting.
Key responsibilities will include:
Checking and sorting investigation reports and passing information on to clinical team as required;
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required;
Complete clinical notes and letters to a high standard in a timely manner;
To act as a point of contact for queries from clinical and non-clinical staff;
Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly;
Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations;
Returning calls promptly and keeping callers updated with information in an effective and efficient way;
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
The ideal candidate will have:
Clerical/administrative experience/Secretarial;
Previous healthcare and NHS experience;
Understanding of specialist medical terminology;
Demonstrable experience of working with DGL and meditech;
Experience of dealing with the public, both on the telephone and in person;
Knowledge of NHS policies and/or procedures.
If you are interested in the role, please email Toni Coates with a copy of your updated CV to toni.coates@finegreen.co.uk along with your availability and rate understanding in line with the above.